Troubleshooting Common Problems with Video Door Phones (DIY Fixes)

Having issues with your video door phone? Here’s a list of common problems and how to fix them at home before calling support.

Problem 1: No Video on Screen

Fix:

• Check if power adapter is plugged in properly

• Make sure camera wire is connected to the monitor

• Try resetting the system

Problem 2: No Sound / Can’t Hear Visitor

Fix:

• Volume might be muted or too low

• Speaker wiring may be loose — open the panel and recheck connections

Problem 3: Door Unlock Not Working

Fix:

• Check if the lock is powered

• Ensure access wires are properly placed in the terminal

• Try unlocking manually from the app to test

Problem 4: Blurry Video or Night Vision Not Working

Fix:

• Clean the camera lens with a soft cloth

• Wipe off any water or fog buildup

• Ensure your panel has night vision LEDs functioning

General Tips:

• Restart the system once a month

• Use surge protectors to prevent damage

• Clean front unit regularly

• Replace cables if exposed or worn out

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